Terms and Conditions
Trowel Trades owns and operates this site, and is located at 437 Lake Road, Takapuna, Auckland 0622. Telephone 09 488 9302.
Acceptance of Terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
Contract, Payment and Delivery all within New Zealand
Orders will only be accepted by Trowel Trades in Auckland, New Zealand and payment is to be made in New Zealand currency. Any contract arising from this site is governed by the laws of New Zealand.
We aim to deliver your order within 3 to 5 working days to most areas. Delivery to rural addresses and the lower South Island can take up to 10 days. On the rare occasion that there’s a delay or stock issue we’ll let you know right away. Trowel Trades will deliver goods only within New Zealand.
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While Trowel Trades does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
Orders, Price and Payment
Products may be ordered by following the instructions on the catalogue pages of this site. All prices quoted exclude Goods and Services Tax unless otherwise specified. Prices may increase or decrease from time to time.
No order will be accepted for delivery outside New Zealand.
Delivery charges within mainland North Island and South Island, New Zealand will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. Delivery will be by courier chosen by Trowel Trades.
For delivery to an offshore island of New Zealand please enter the details of the pick up point or shipping agent on the mainland at which it would be convenient for you to have the order delivered. Trowel Trades responsibility for product shall cease on delivery of the order to the shipping agent, properly addressed.
You must pay by credit card. Your credit card details are delivered immediately to a secure ecommerce server and our bank immediately debits your card for the cost of the items ordered and of delivery. If Trowel Trades is unable to deliver any items, your card will be credited with the full cost and delivery charge for that item debited when the order was placed.
Title and Risk
Your order is not binding until accepted by Trowel Trades. Goods are at our risk until delivered to you, or in the case of an offshore island address, until delivered to your shipping agent. We may deliver each item ordered separately if we choose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
Cancellation and Product Return
We will abide by all the conditions and guarantees which are mandatory as implied by the Consumer Guarantees Act 1993 (NZ).
Trowel Trades gives no express guarantees unless they are in writing. Unless the goods are acquired for business purposes, Trowel Trades will repair or replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.
Limitation of Liability
Trowel Trades is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use, or the inability to use, the material on this site. This includes but is not limited to the loss of data or loss of profit, even if Trowel Trades was advised of the possibility of such damages.
Routine Security Checks
Trowel Trades reserves the right to contact the purchaser of an order to confirm the validity of delivery details supplied and we will perform security checks on any orders that raise a security alert based on purchase type or level. Trowel Trades reserves the right to cancel and refund any order that appears to be fraudulent.